OUR CLIENT
Our client, Medtronic Labs, a medical innovative technology company which provides solutions for
hypertension and diabetes patients is seeking to fill the position of Counselling Specialist in
Rwanda.
The client seeks to fill the above position with a suitably qualified and competent professional
with experience in counselling patients and referral of patients to providers.
THE JOB
Our client is looking for a passionate Counselling Specialist focused on improving health care
and patients’ lives. The Counselling Specialist will need excellent customer service skills and will
play a big role in providing a link from hypertension or diabetic patient to their provider, answer
non-treatment questions, sharing health tips with patients and encouraging them to be
adherent with their health care plans.
Main Tasks and Responsibilities;

1. Calm demeanour to support calls, counselling patients and referral of patients to
   providers.
2. To easily connect and empathize with patients and their care providers.
3. Support patient’s care provider in managing patients remotely.
4. Based on patient responses and relevant ideas, contribute to improving the Empower
   Health system by sharing feedback and joining innovation sessions.
5. Complete weekly Teleconsulting services with Empower Health patients and ensure that
   assigned tasks and reports are executed successfully and completed within needed time
   frames to meet program objectives and milestones.
6. Should follow Medtronic’s and Empower Health’s processes and systems
7. Collaborate with Empower Health program staff via email, weekly or bi-weekly
   teleconferences.
8. Complete all required Medtronic and program training.
9. Any additional duties assigned to deliver the overall Empower Health Goal.

QUALIFICATIONS
The job holder should have the following qualifications;
a) Diploma/ Certificate in Health/Medical or Biology-related field.
b) 2 to 3 years counselling experience.
c) Excellent communication skills in English and local languages.
d) Good understanding of MS Office and basic computer skills.
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies;
a) Good organizational skills.
b) Excellent communication, interpersonal and customer care skills.
c) Ability to work individually, with no supervision, and as part of teams, collaboratively.
d) Strong interest in improving healthcare access.
e) Good observational skills and attention to detail.
f) Exceptional interpersonal skills.
g) Excellent written and verbal communication.

WHAT WE ARE OFFERING THE RIGHT PERSON
We are offering a competitive remuneration package for the successful candidate.
HOW TO APPLY
Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this
position.
Send CV only to Recruitment_rw@careeroptionsafricagroup.com by 30th December 2021 subject
heading, as Counselling Specialist. However, applications will be reviewed as they are received,
and qualified candidates called for interview as soon as their CVs are received.
We are an Equal Opportunity Employer.
Candidates who do not hear from us by this date should consider their applications
unsuccessful.