This article explores the issues around Human Resource outsourcing services for multinational companies seeking to enter the East African markets as opposed to Human Resource Outsourcing Services for local companies.
Kenya is increasingly becoming an international hub for the East Africa region and many multinational companies entering the region use Kenya as the entry point to venture into the region and as a logistics center for regional operations once fully operational in the region.
Unlike the local companies seeking for outsource their HR function and therefore seeking more of an external HR Department, international companies are seeking a not just a HR function provider but a an expert in local labour, immigration, taxation and business law and environment.
It is not possible for a multinational company to have a registered branch in every market they enter or sell their products/services in especially in the first few initial years of operation. Multinational companies therefore seek a HR outsourcing provider that can play host to the local team of staff by recruiting them, facilitating their work permits, and facilitating their operations by proving offices, staff housing, local transport etc
Such international companies therefore will be in need of the following range of services;
The big challenge for international companies is thus to identify a local outsourcing service provide that is more than a HR Outsourcing firm but more of a business service outsourcing provide. The international company ones to pay one cheque per month for all its operations in the region and the service provider must have presence in all the target East African countries and must have good understanding of the local culture, operating environment, politics and labour, tax, migration and business laws of all east African countries
HR Outsourcing service providers must stay abreast with these needs of international companies and continuously enhance their service offering so as to be a one stop center for HR and Business outsourcing for international companies.
They must invest heavily in systems and structures to offer the wide range of services and to the high quality standards the international companies are used to in the home countries and other leading investment destinations like Asia, South America etc.
Speed is of essence and any outsourced service provider in East Africa must be able to respond to inquiries and complaints within the shortest time possible.
International HR values and principles of inclusive/none discrimination, equity, equal employment, diversity etc are in the hearts and minds of any international company and local service providers must demonstrate respect for these values.
That is why at Career Options Africa Ltd, we continue to invest in the best HR software, HR expertise and regional partnerships that enable us to deliver fast, friendly, efficient and fully customized HR outsourcing services to any international Company in any sector or industry anywhere in East Africa.