Medtronic Labs Senior Operations Associate- Rwanda

HEALTH FACILITY INTERVIEWERS– MOMCARE PROJECT
July 27, 2022
Process Technician- Rwanda
August 22, 2022

Medtronic Labs Senior Operations Associate- Rwanda

OUR CLIENT
Our client Medtronic LABS is the only health systems innovator that develops community-based, tech-enabled solutions for underserved patients, families, and communities across the world. By bridging hyper-local services with cutting-edge technology, Medtronic LABS provides sustainable and localized healthcare solutions that produce measurable patient outcomes for all. We are looking for an individual who is suitably qualified and competent with experience in Lab Operations.
Location (s): Rusizi/Nyamasheke/Kamonyi District (s)
Contract duration: 1 Year (potential for renewal subject to performance and funding availability)
Preferences on languages: Fluent in local language(s) in addition to English 40-50% work-related (within district) travel expected.

THE JOB
Medtronic envisions a world where all people – can live a healthy life, free of chronic disease. The goal is to reduce the burden of non-communicable diseases (NCDs) and move the needle on the UN’s Sustainable Development Goals by measurably improving lives.

Duties and Responsibilities

  • In collaboration with the District Hospital, Head of health centres, and other NCD staffs, coordinates and supports the implementation of Medtronic Labs patient care model (Empower Health) within your district – with a focus to achieve program targets in terms of patients enrolled in the program and lives improved
  • In collaboration with District Hospital, Community Workers Lead develops community outreach strategies. This includes but is not limited to community screening, patient’s engagement and NCD related events.
  • Works with the district NCD coordinator and head of health centres to identify the priorities and implementation issues to be addressed
  • Work collaboratively across technical disciplines, Community health workers, facilities to produce timely, high-quality deliverables.
  • Deliver standardized client satisfaction surveys to ensure that each client and facility is functioning at full Empower Health potential.
  • Coordinate the communication and reporting tool to support District Hospital led NCD focused priorities specifically on hypertension and diabetics. This may include training planning, training assessment materials, List of trainees, tools to measure key performance indicators, and quality assurance tools.
  • Complete weekly Operations Reports and ensure that assigned tasks are executed successfully and completed within needed time frames to meet program objectives and milestones.
  • Support periodic program reviews in collaboration with the district health management teams and RBC.
  • Provide excellent customer service technical support to the health centres on the digital tool for NCD patient enrolment and management.
  • In collaboration with District Hospital IT Manager, provides support for Empower Health hardware and digital software issues and provide maintenance support, as necessary.
  • Work closely with District Hospital IT Manager, MOH technical team, as well as vendors and developers to troubleshoot issues reported from the health centres
  • Collaborate with the district EMR coordinator and facility data manager, to organize periodic regular seminars to share the key findings with relevant teams
  • Support the collection of Empower Health hardware from identified distributer(s) and work with District IT Manager to prepare them for customer users by loading
    the software onto the phone(s), computers or tablet(s) and testing both the hardware and software prior to delivery
  • Along with the Medtronic Labs team, deliver didactic and hands-on Empower Health training to the district trainers, and make follow up on training implementation to the rest of Healthcare providers, Pharmacy staff, Community Health Workers and Patients.
  • Perform representative testing of new versions of the Rwanda NCD software application (e.g., when new versions are released, or in response to Android OS changes).
  • Coordinate with health providers (facilities in program) medical staff and community health Workers to provide patients with needed services.
  • With NCD district coordinator and NCD facility staffs, support the establishment and/ or strengthening of facility NCD patients support group
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Minimum Qualifications

Bachelor’s Degree in health-related field, degree preferred

  • At least three years’ professional experience required, with field/grassroots outreach and programmatic experience with a health or humanitarian organization (or related experience) as plus;
  • Strong organizational and management skills, e.g., setting priorities and completing tasks on time and on budget
  • Proactive approach to work and problem-solving capability
  • Experience in utilizing computer technology for communication, data gathering and reporting
  • Ability to develop and maintain relationships with public officials and their staffs
  • Ability to work individually, with no supervision, and as part of teams, collaboratively Strong interest in improving healthcare access.
  • Commitment to increasing the profile of NCDs in the district
  • Ability to adapt and work under various working conditions.

THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies;
1. Creative, communication, writing and presentation skills
2. Innovative strategic planner
3. Business acumen
4. A team player disposition
5. Good public image and personality
6. Ability to travel
7. Flexible working hours

WHAT WE ARE OFFERING THE RIGHT PERSON.
We are offering a competitive remuneration package for the successful candidate.

HOW TO APPLY
Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.
Send CV only to recruitment_rw@careeroptionsafricagroup.com 15th Aug 2022 subject heading, as Labs Senior Operations Associate- Rwanda. However, applications will be reviewed as they are received, and qualified candidates called for interview as soon as their CVs are received.
Candidates who do not hear from us by this date should consider their applications unsuccessful.

PLEASE NOTE: APPLICANTS ARE NOT REQUIRED TO MAKE ANY PAYMENTS TO ANYONE DURING ANY STAGE OF THE RECRUITMENT PROCESS.

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