Commissions Administrator at AfroCentric Group

Commissions Administrator

AfroCentric Group  Roodepoort, Gauteng, South Africa

Client service delivery and quality

- Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

- Defined legal, statutory and regulatory compliance is maintained at the required standards

- Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management

- Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

- Meet delivery objectives through working with other team members within and linked to the department / project

- Resolve operational performance variations and problems and escalate unresolved issues to higher levels

- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

- Keep up to date with operational changes implemented in response to important external influences

- Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities

- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership

- Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives

- Engage in development, coaching and mentoring

- Support transformation through valuing diversity

- Behave in alignment with the Afrocentric values

Stakeholder Management

- Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved

- Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Specific deliverables:

Operating Model:

-Process commissions data, scheduling and documentation accurately and within the required Service Level Agreements

-Capture broker notes according to scheme commission rules and operational requirements

-Analyse and document pay point movement reports

-Compile and distribute monthly audit trails to verify changes on broker reports

-Assess and maintain existing and or expired broker accreditations with the Council for Medical Schemes

-Maintain existing broker accounts and process new within given time frame

-Ensure efficient commission runs and resolve payment queries

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