Customer Relations Officer - Bonafide Human Capital (Pty) Ltd

We specialise in recruitment for the Motor Industry, throught South Africa and we recruit Dealer Principals, Financial Managers, Accountants, Bookkeepers , Service Managers, Parts Managers, Sales Managers, Service Advisors, Parts Sales Executives, Sales Executives, Bookings Clerks, Warranty Clerks, Technicians etc.

Our well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO. Must have Service Advisor/ Panel Shop experience

Purpose of the role:

The  Customer Relations Officer is the face of the Brand and Company’s Approved Centre.

To facilitate effective communication and feedback to insurance companies, customers, internal

companies and dealerships. Building rapport across the organisation and with insurance companies,

customers and suppliers to ensure sound work relationships to meet clients’ needs.

The Customer Relations Officer plays an integral role in bridging the expectations of the customer between

suppliers and th

o Manage customer bookings within production capacity planning parameters

o All customer details and information updated and maintained as per CPA and POPIA requirements

o Timeous planning of parts ordering and receipt of parts to coincide with production planning and

vehicle bookings to meet agreed job completion deadlines

o Arrange tow-ins as per insurance requests by utilising Company’s approved tow suppliers cost effectively

o Opening of job cards for all jobs prior to repairs commencing on the vehicles

o Manage customer complaints on the various insurance company portals (CSI Reports) for

resolution

o Customer satisfaction follow up calls made within the agree time parameters

o Courtesy vehicles managed, and requests appropriately processed and controlled

o Booking of technical training for all productive staff be it within the Company

o Ad-hoc tasks as required from time to time.

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