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Network & Security & OSS Support Engineer at Pharmaken Ltd

--Powermax General Electrical Merchants Ltd--

Job Description

The main purpose of this role is to apply engineering principles to solve problematic areas within the ICT communication field. The engineer will deliver technical solutions, provide high-quality technical support, and ensure user satisfaction. Responsibilities include network design, engineering, implementation, migration planning, service design, optimization, and customer training. The role often requires on-site work during critical project phases.

  • Minimum Qualification : Bachelors
  • Experience Level : Entry level
  • Experience Length : 1 year

Working Environment/Conditions:

  • Computer-based working environment.
  • Standby duties are required.


Remuneration:

Salary Range: 50,000–80,000 KES per month.

Job Industry

Telecommunications Engineering, Computer Engineering,

Position Reporting To

Maintenance Manager.

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Develop and maintain strong relationships with users and vendor technical management/teams.
  • Produce network implementation and migration plans.
  • Produce High-Level Design (HLD) and Low-Level Design (LLD) with the best architecture to support OCC services.
  • Familiarity with IP/IP + POL network concepts and principles.
  • Summarize and explain troubleshooting cases.
  • Pass required exams and attend necessary training.
  • Maintain good communication and relationships with vendors and users.
  • Willingness to travel for long periods away from base.
  • Roll out and complete acceptance of new IP products.
  • Provide 24/7 standby support for onsite/remote assistance as required.
  • Share technical case experiences and lessons learned.
  • Develop security policies and procedures aligned with industry standards and best practices.

Academic Experiences

Qualification Industry
Bachelor'S Degree Telecommunications Engineering, Computer Engineering,

Professional Qualifications

Industry Qualification
Telecommunications Engineering, Computer Engineering, Huawei Certification (HCIA/HCIP), Cisco Certification (CCIP/CCIE), Juniper Certification (JNCIP/JNCIE), or equivalent experience.
Telecommunications Engineering, Computer Engineering, ITIL, COBIT, or Service IT Management Certification.

Essential Qualities

Essential Qualities
  • 1–2 years of experience in:
  • Packet switching, IP, IPRAN, Wi-Fi, Metro networks, GPON, FTTx, and firewalls.
  • Strong experience with Huawei, Cisco, or Juniper products.
  • Maintenance and familiarity with OSS/NMS tools.
  • Data configuration and commissioning of campus networks.
  • Core network commissioning and acceptance testing (under guidance).
  • Network management and Operation Support Systems (OSS).
  • Vulnerability assessments and disaster recovery planning for cyberattacks or data breaches.

Knowledge and Skills:

  • Understanding of IP & GPON network architecture, interfaces, and protocols.
  • Basic troubleshooting skills (under guidance).

Competency Requirements:

  • Must be committed and able to interact at all levels.
  • Perform other duties as required.

Application Process

Close Date

08/03/2025

Apply Now!