Payments Approver at One Acre Fund

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions.

Our Rwanda program, founded in 2007, operates under the local brand Tubura. We have more than 3,200 staff located in all four Rwanda provinces and Kigali. Together, we directly serve more than 790,000 farmers. To learn more about our work, look at our Rwanda program blog for more information.

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

You will approve valid payments on mobile money and banking platforms promptly, and supervises country payment activities. You will be part of the payment team, reporting directly to the payment country lead. The role is based in Kigali, and it is onsite with a flexibility of sometimes being hybrid.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

• Conduct a final review of all uploaded payments in the payment platform (Banks or Momo platforms).
• Collaborate with the reviewer and administrator to address any discrepancy that is found during the final review.
• Monitor payment processing errors within the team by using a tracker to document such errors, and upskill the team to ensure excellent payment service delivery to clients.
• Liaise with the country-specific banks and mobile money service providers to resolve platform-related issues such as performance, system changes, and payment failure.
• Lead sub-projects and independently manage some payment improvement projects.
• Implement standard practices to improve customer service.
• Collaborate with other country approvers in designing and implementing payment improvements.
• Monitor the team’s Key Performance Indicators (KPIs)
• Coordinate work allocation to ensure payments are processed and following the team’s service level agreement.

Health insurance, paid time off 

Application Link: https://grnh.se/6060822d1us