Programme Manager at The FirstRand Corporate Centre (FCC)

Hello future Programme Manager!

FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Role Purpose

The MCOE Programme Manager will be responsible for Monitoring Programme & capacity, automation strategy and combined assurance enablement and associated reporting.

• To assist with planning, directing and coordinate the engagements of the enterprise-wide approved monitoring plan/s, including tracking and reporting on progress of same for all segments/franchises.
• Manage capacity planning and resource efficiency of the MCOE monitoring specialists, including tools to track and improve same.
• Identify and analyse issues/challenges/opportunities in monitoring progress delivery and ongoing proactive tracking and reporting on staffing requirements, allocation of resources for timeous delivery against planned monitoring engagements.
• Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience.
• Develop, encourage and nurture collaborative relationships across FRG assurance providers to mature the combined assurance strategy of the group and enhance MCOE’s involvement in combined assurance initiatives.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Perform oversight function in relation to monitoring resource charge outs and cost recovery.
• Manage the automation strategy of the MCOE with the support from the Compliance Data and Analytics function, to improve operational efficiencies and reporting.
• Assist with ongoing identification/research on how to improve MCOE processes, maturity and tools that is of industry best practice.
• Provide input into and review of monitoring standards, procedural manuals and guidance notes.
• Continuous review and monitoring of data used/generated by and communicated by MCOE to ensure information governance, data quality and privacy requirements are adhered to.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values and monitoring best practice through coaching/mentoring team members.
• Participate in planned activities that are appropriate for own and employee development.
• Coach/mentor the team members and corrective actions on performance related issues.
• Enable an inclusive culture that upholds FNB's diversity and transformation guiding principles.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Develop, encourage and nurture collaborative relationships within and/or across the FRG