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Rwanda Field Data Verification Special Investigations Supervisor at One Acre Fund

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Job Description

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Rwanda program, founded in 2007, operates under the local brand Tubura. We have more than 3,200 staff located in all four Rwanda provinces and Kigali. Together, we directly serve more than 790,000 farmers. To learn more about our work, look at our Rwanda program blog for more information.

About the Role

You will help uphold client protection standards and ensuring the accuracy and integrity of the whole investigation process.  You will be a part of the Field data Verification Team in the Business Operations and will report directly to the Field Data Verification special investigations Coordinator. This role is based in Rubengera HQ and is hybrid Field and Office based.

Eligibility

This role is only open to citizens or permanent residents of Rwanda

Job Industry

Agriculture, Apiculture, Agronomy, Forestry, Fishing And Hunting

Job Salary Currency

RWF

Job Salary Fixed

No

Key Deliverables

  • Investigate reported violations of Client Protection policies and prepare comprehensive reports following team guidelines.
  • Investigate incidents related to Solar Lamp fires and stolen site stock inputs, delivering detailed reports within agreed timelines.
  • Perform special investigations as assigned by the manager, ensuring analysis.
  • Ensure accurate, detailed investigation reports and maintain transparency throughout the investigation process.
  • Work with Hotline, Tubura, and CDM teams, and coordinate with other departments for investigations that require interdepartmental collaboration.

Essential Qualities

Essential Qualities

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • 1+ experience working with smallholders farmers or Field Teams.
  • Conduct investigations on Client Protection policy violations and prepare detailed reports as per management guidelines.
  • Investigate incidents related to Solar Lamp Fires and ensure report submission within agreed timelines.
  • Perform investigations on stolen inputs from site stock and provide their reports.
  • Undertake special investigations as directed by the manager to address urgent issues.
  • Conduct preliminary assessments before field investigations, discussing initial findings and plans with the manager.
  • Provide accurate estimates for investigation duration and expenses, ensuring resource availability before investigations.
  • Collaborate with Hotline teams to address open cases in Zendesk that require field investigation.
  • Produce detailed, transparent investigation reports that meet predefined Service Level Agreements (SLAs)

Special Benefits for this Position

Health insurance, paid time off 

Application Process

Close Date

08/04/2025

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