Sales Operations Coordinator - Kenya

Background Information 

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan. 

Our client, a leading manufacturer, is actively seeking a dedicated and knowledgeable Sales Operations Coordinator to join their exceptional team. This is an entry level job. 

THE JOB 

As the Sales Operations Coordinator, you will support the Professional Sales Consultants in the management of data, activities and trade asset management by deployment of KP dispensers and refills to Company’s Clients. This is done whilst continuing to provide excellent customer service to all our clients. 

KP Sales Operations 

• Installations & Refills management 
• Process Optimization—Sales toolkit, proposals and pricing, change management 
• Create sales sheets for new products - client Communications: order acknowledgement, delivery updates, quotations, custom orders management 
• Customer Service - delivery delays and other issues. Sales Support: issue resolution for the team and coordination with all other departments 
• NPD tracker weekly update 
• Performance tracking— Sales Reporting and coordinate Sales training 
• Coordinate Sales events and trainings 
• Attending weekly Calltronix meeting 
• Inside Sales—lead management, lead assignment, classification and reporting 

KP Client Service 

• Undertake and be actively involved in over-the-telephone and/or email relationship building and management by being the first point of contact for customers, resolving all client queries and issues in the shortest time possible and providing information regarding hygiene solutions offered by the company. 
• Attend to Professional Sales walk-in clients. 
• Receive, analyze and verify the accuracy of order information in a timely manner to update KP Consultants & clients 
• Work closely with Debtors team to establish the account status of the Professional Sales clients’ portfolio. 
• Work closely with Invoicing, Stores, Production, Supply Chain and Dispatch teams to establish stock availability to meet daily client orders, to ensure on-time delivery of orders including coordinating alternative means of delivery. 
• Provide Professional Sales team with all business relevant information (such as stock-outs, accounts on hold, ongoing order status, delayed deliveries and change in clients’ order patterns). 
• Resolve problems, inquiries and issues with the necessary departments (for internal and external customers) consulting the Head of Professional Sales for further guidance when policy decisions have to be made. 
• Conduct continuous competitor product and pricing surveys within the Professional Sales division once a month. 
• Maintain the strictest level of confidentiality and professionalism when dealing with information, including but not limited to, salaries, reporting, company performance, pricing policies, new products development and marketing plans. 
• Facilitate dispenser installations/dismounting as per plan 
• Facilitate refilling of KP air care and drip systems on a strict schedule with necessary documentation  

Time to Answer

2 open days

Process

1 Phone Call

1 Onsite Interview

Days to get an Offer

4 Days after Interview