Shop Manager at Telkom Kenya Limited

To plan, direct & oversee the operations and fiscal (sales, profitability) health of a retail cluster consisting of a minimum of three (3) Telkom Retail shops.

• Minimum Qualification : Bachelors
• Experience Level : Mid level
• Experience Length : 2 years

Position  Shop Manager

Region Nairobi

Reporting to: Territory Manager

Business Unit  Regional Sales

Who We Are

Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region. 

• Drive the Revenue & Profitability of the Shops within allocated Retail cluster
• Reports & Sales projections/planning
• Enforce SOPs across all Stores within the Cluster
• Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
•  Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
•  Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.
• Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys
• Internal & External Stakeholder Engagement 
• Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities
•  Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
• People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacement

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